Get Your Social Media Highlights: #ICCCricketWorldCup

Here’s a quick look at all the buzz around the ICC Cricket World Cup!
We’ve have scoured through thousands of conversations to surface some cool social media highlights and insights on the tournament including the hypes, predictions, controversies and themes.

Read on below to get your bite of some social media analysis from our next-gen social intelligence platform, 20/Twenty.

Access the latest social media highlights on the ICC Cricket World Cup now with Circus Social's social media analysis snapshot!

Like what you see? There’s more where that came from!
For more information on social media insights and comprehensive topic/event tracking, contact info@circussocial.com or get in touch here.

Comprehensive Social Media Data from China With 20/Twenty – Weibo, WeChat, YouKu, Baidu, Bilibili & More

it Circus Social & 20/Twenty Bring Power To China Data Tracking

Get access to data from the world’s largest online audience – China with 20/Twenty.


With an online growth rate of more than 5% year-on-year, access to social media data from China is no longer a ‘nice-to-have’. It has become a necessity if you want the complete picture of consumers online.


China Data Growing Online Social Media Users
Current and Projected Online User Numbers In China (In Millions)

Image credits: statista.com

In 2018, there were 673.5 million unique social media users recorded in China. Despite Facebook, Twitter and Google being banned in the country, local social media powerhouses such as Tencent Weibo, WeChat and bilibili are innovative, growing rapidly and have surpassed the user numbers of many mainstream platforms. 

With 20/Twenty’s complete and robust tracking across all China platforms, you can stay on top of global conversations and trends.

China Data Platforms covered by Circus Social‘s 20/Twenty include, but are not limited to the following –

  • WeChat: More than just the Chinese Facebook
  • Sina Weibo: Twitter of China
  • Tencent QQ: Popular Instant Messaging App
  • Toudou Youku: Youtube of China
  • Baidu Tieba: A Search Engine Forum
  • Douban: Lifestyle Discussion Platform
  • Zhihu: The Quora of China
  • Meituan – Dianping: The Chinese Versions of Yelp
  • Momo: Tinder of China
  • Meitu: From the Creators of Meipai

20/Twenty Brings You Real-Time Access To China Platforms - Baidu, Youku, Tencent, Weixin, WeChat and so many more

  • Tom Ford & Chanel – Tapping Into the Newly Recognized & Growing Male Beauty Market in China


    Beauty and cosmetic top players such as Tom Ford and Chanel have aptly leveraged social media insights and social trends to build success around the sale of their products. They have achieved this by tapping into consumer needs identified through online conversations analysis, mining and subsequent research.

    Growing Social Trends Cosmetic Male Market In ChinaChina’s hottest lipstick influencer – Li Jiaqi, known as ‘Lipstick Brother’, says that the demand for male beauty is not being met.
    Image credits: jingdaily.com

    Tmall, China’s largest B2C e-commerce platform recently revealed that the growth rate for men buying beauty products is higher than among women (31% year-on-year growth versus 29%). The Chinese male beauty market continues to outperform those in other countries, with a projected growth of 15.2% over the next 5 years. Compared to a global average of 11%. According to Tmall, we are entering the Chinese ‘Male Beauty Era’. – jingdaily.com

    China - The Largest Male Cosmetics & Beauty Market & Fast GrowingTop 5 largest men’s products market
    Image Credits: Euromonitor (2018)

    With rapid economic growth and improvement in the quality of life and lifestyle across the country, the demand for lifestyle products, including luxury and cosmetics is growing. Such is the case with the newfound growing demand for cosmetics for males.
    Tom Ford with their concealer for men and Chanel’s Boy de Chanel cosmetic range have risen up to meet this new and fast-growing demand with insights from China social media data.

    The main channel that luxury brands are using to tap into these new audiences are KOLs (Key Opinion Leaders/influencers). As such, for this new audience segment of ‘young good looking men’ (known in Chinese as ‘little fresh meat’ 小鲜肉) in the male beauty segment, brands are and have successfully engaged influencers. These include online celebrities such as Fang Junping (an active fashion and cosmetics blogger), Frankie Han (Fashion blogger) etc. These are commonly partnered with, to boost brand presence and engagement with online Chinese audiences.

     

  • Montblanc – Leveraging Consumer Interests To Boost Product Relevance – Moon Phase
    Montblanc uncovered an insight from studying social conversations and integrated the concept of crystal gazing and the lunar cycle into its brand comms. Audience interest in the moon cycle inspired Montblanc to create a dynamic QR code incorporating different elements of the lunar cycle on WeChat. WeChat users would have to enter their gender and date of birth, which would then generate a depiction of how the users profile associated with the lunar cycle and their identities, connections, side interests and professions. This resulted in Montblanc achieving high levels of engagement and resonance with the Chinese audience for it’s newly launched product.


MontBlanc Leverages Insights From Social Media To Build Brand & Product Relevance
Image credits: jingdaily.com

Trusted by 105+ brands worldwide, we pride ourselves in delivering reliable and comprehensive social data for insights mining at your fingertips.

To learn more about how you can also leverage and get comprehensive access to social media China data today, get in touch with us here or write to us at info@circussocial.com.




Beyond Social Listening: Social Media Data + Other Data Sources = More Insightful Reports

If you’ve visited our blog before, you’ll know that there are several ways that social listening can be leveraged to understand consumer habits, set benchmarks, and track conversations. But did you know that it is also possible combine other data sources with social data to come up with more robust insights?

At Circus Social, we have been integrating various types of data in our reports for our clients. Read on to know how we do it!

 

#1: Integrating Social Data with Google Search Data

Social chatter is a good indicator that people are interested about a certain topic – but what about topics they don’t necessarily talk about on social media? In some cases, search data can be a stronger proof of interest than buzz volume.

Let’s say you want to discover the top skin care concerns in Singapore. Since it is an embarrassing topic, people may not necessarily talk about acne or psoriasis on Twitter or Instagram. But they are likely to search for solutions for these problems on more ‘private’ search platforms, like Google.

So in this case, search data can indicate interest, but social data can explain qualitatively why people are interested in that particular topic – for example, reasons why acne is a problem for them, products they use to manage their acne, and many explanations.

Search gives you a trigger, Social gives you the reason for the trigger.

So, where exactly can you access Google search data? Trends in Google search volumes are openly available in the Google Trends website. This site analyzes the popularity of search queries in Google across various locations and languages. You can also get search data from the Keyword Planner tool if you have a Google Adwords account. Compared with Google Trends, this tool provides more accurate search volumes (especially if you have a paying account).

More insightful reports - easily done by combining different data sources & social media!
More insightful reports – easily done by combining different data sources & social media!

Popular Use Cases:

  1. Trend Spotting/Tracking – Search data is especially useful for identifying trends because it allows people to search for topics even before they start talking about them and can help indicate when interest for a topic started. Then, social data can be used to look at specific conversation themes about these trends.
  2. Brand Health Tracking – Especially when looked at in comparison with competitors, search data can tell you where your brand stands, specifically in terms of awareness. Social data is a good reference for brand associations and you can also complement this data with related search terms, which can be found in both Google Trends and Adwords Keyword Planner.
  3. Campaign Tracking – Other than looking at increase in social conversations, it helps to see if your campaign had an impact on how much people have searched about your brand on Google.

 

#2: Using Social Data to Complement Traditional Research Data

We have a number of Market Research Agency partners and they usually ask us to look at social media data to dig deeper into traditional research tracker findings.

Traditional research is often not able to fully explain the ‘whys’ behind findings and numbers a lot of times. Once a study concludes, traditional researchers just need to work with the data that they have. If they have additional questions that need to be answered, they would need to start another study. This is where digital research comes in – because it is possible to pull historical data using social listening tools.

In one of the projects that we did, the Retail Audit and Brand Health Tracker Data showed that a client’s competitor brand had an increase in Market Share and Consumption, despite a decrease in advertising spends. Their Brand Equity score increased including all specific imagery statements (i.e. Love/Taste). What could have caused the increase of this score?

Working together with the Market Research Agency, we were able to identify specific periods when scores increased and looked at social conversations during these periods. After deep-diving into these conversations, we found out that consumers created a new demand occasion for the product which became popular in that country.

More insightful reports - easily done by combining different data sources & social media!
More insightful reports – easily done by combining different data sources & social media!

Popular Use Cases:

  1. Brand Health/Equity Tracking – Market Research can be the basis of qualitative social media data analysis.
  2. Supplementing Qualitative Research – For one of our clients, we found out that online review sites were influential sources of information that affected consumer purchase behavior. Through social listening, we were able to identify which particular websites consumers visited and Qualitative Research explained why people preferred these websites.

 

#3: Combining Social Data with Sales Data

If traditional research has not been done, social data can often explain movements in sales volumes and provides more in-depth insights. Just take note though, there may be a lag between when people talk or search about a product and when they actually purchase it. Hence, it is best to analyze these data points over longer durations to really see the correlations between them.

More insightful reports - easily done by combining different data sources & social media!
More insightful reports – easily done by combining different data sources & social media!

Popular Use Cases:

  1. Campaign Tracking – Ideally, campaigns that you launch should have an impact on sales. Aside from the usual metrics analyzed for post-campaign evaluation reports such as reach, impressions, volume of social conversations, social engagements, etc., you may also look at the correlations between these data points and sales data.
  2. Consumer Purchase Behavior Analysis – For some brands, they may notice that sales volumes peak and drop at certain months of the year. These may not necessarily be because of campaigns especially if they are not implemented on a regular basis. Reasons for seasonality in purchase trends can be uncovered by looking at social data alongside sales data.

 

By no means are these the only data sources that can be integrated with social data (you can also look at website traffic data, digital media performance metrics, among others). The key is to track as much data points as you can and organize your data so you can easily discover correlations whenever you need them.

You’ll never know how much value you can get from your data if you don’t try playing around with it!

Circus Social can help you look at your social, search, sales & many other forms of data to uncover deeper insights – just like how we have helped our clients make sense of theirs!

3 Ways to Leverage on Social Listening for (more) Effective Digital Marketing

As we usher in the Lunar New Year, it’s a good time for us to look back on the 2018’s highs and lows.

Did you achieve the targets and hit the digital KPI’s you set? If not, are you making the most out of the information you gathered about your consumers and achieving high engagement & association scores linked to your objectives?

Leveraging on social listening to understand consumer habits, benchmark and track conversations can do wonders and perfectly complement your marketing strategy.

Here’s how!

Identify Conversation Themes and Brand Associations

Maintaining brand image and driving positive associations requires a structured plan that is built on consumer insights and spotting opportunities from competitive tracking.

 

 

To do this effectively, we encourage our clients to dive into the conversations that netizens are having and focusing on the key category themes that your brand or competitors are mostly mentioned in. Identify common phrases and emotions to get an idea on what netizens associate your brand with. It could be an emotion or a consumption moment; You’ll be surprised at the type of chatter you can find on social media.

 

How you can make use of it

By identifying these common conversation themes, you can streamline and optimize your content calendars for various digital channels. Work with your social media leads or brand ambassadors to map out your communication materials for campaigns that are in line with category conversations.  This allows you to strengthen your brand voice by sharing content linked to existing themes or topics of discussion that your audience is already engaging in.  . Showing your understanding of the key topics that consumers’ discuss and ask about, is important if you want engagement and traction online.

 

Spot popular channels to get targeted/effective reach

Marketing on all social media channels would probably get a lot of reach for your brand, but are you really reaching the audience that matters to you? Are your ad placements and reach numbers converting into leads fast enough? If they’re not, then probably you need to rethink about your strategy.

Why aren’t my reach numbers converting into leads?

Paid media can be a hefty investment so it’s important to target areas that have high traffic and an audience base that talks about relevant topics. For example, if you are marketing electronics to people aged between 21 and 25, then perhaps placing ads and banners on popular E-Commerce sites, might get you a higher click-through-rate as compared to placing it on search engine portals. Determine popular “hang outs” by looking into your consumer online habits (e.g. Do they leave reviews on sites or comment directly on brand ambassadors’ pages? If they are camera-lovers, do they visit Hardwarezone or Nikon Rumours?). You can then focus on these sites for paid media to effectively target your audience. You might also need to consider the type of content, messaging and communication style per channel to create more relevant content. Think about the types of questions your audience is asking on these channels, the pain points they regularly share, and what types of thought-leadership and educational content you can create to drive organic traffic, or boost your paid media as well.

 

Establish Engagement Level Norms during the Year: During Campaigns, and Quiet Periods

“We have to be Always-on!”

That’s something that many of us believe in, but what happens when you are “off ?” Getting traction during periods where your brand does not have a big launch or activation can be a challenge. Instead of aiming to achieve such high traction all the time, establish some engagement norms to identify a healthy traction range for your brand.

What do you mean by a healthy range for engagement?  

Identify the level of engagement that your brand and their biggest competitors typically garner on a weekly or monthly basis. This average can serve as a benchmark as to how much traction your brand should be gathering. Deviating too far from it will be an alert for you to relook your social media engagement strategies and identify opportunities to act. You can even take it one step further by identifying an upper and lower limit of engagement levels to see how much your engagement levels can afford to fluctuate.

 

 

Instead of aiming to achieve high traction all the time, establish some engagement norms.

 

The key takeaway is to understand your audience. Social media intelligence can tell you a lot on your key target market. From brand awareness to brand associations, these are just some of the ways that you can make use of social listening to improve your digital marketing strategies. So the question is, have you been listening?

 

 

The Hashtag Dilemma

The Hashtag Dilemma – What’s happening with the Instagram API and what you can do to make the most of it

WHAT’S THE INSTAGRAM API UPDATE ALL ABOUT?

Instagram and Facebook have been making several changes to their data streams in recent times in order to administer better user privacy and more supervised control over accounts to ensure their authenticity. The most recent update occurred on the 11th of December 2018.

Hence there are several implications on the availability of Instagram data to third-party applications and data providers, such as 20/Twenty, over the course of this year.

Read on below to get an overview of what these changes are, what they imply and how you can continue to still make the most out of Instagram data with 20/Twenty!

WHAT ARE THESE CHANGES?

Apart from cracking down on fake accounts and making their interface more user focused over the past month, Instagram has continued to keep on track with it’s planned API depreciation (discontinuation of Instagram data available for tracking for apps and data providers via its application interface). All these changes are so that users can have better control over their data and securing their privacy.

Instagram tracking now requires Business Account Authentication
Instagram tracking now requires Business Account Authentication

 

Here’s a quick look at the changes to the Instagram API from earlier this year to now –

 

Data Access Type Data Access Availability (Pre-April 2018) Data Access Availability (April 4th 2018) Latest Data Access Availability (Post-April and Dec 11th 2018 Update)
Tracking Posts from Business Accounts Yes Yes Yes
Tracking Hashtags Yes Yes Yes, Limited (Top 30 hashtags for business accounts only)
Tracking engagement data (including the number of likes, comments and shares) Yes Yes, Limited Yes, Limited
Tracking all Post Content (Including Bio, post content, caption) Yes Yes, Limited Yes, Limited
Tracking Posts from Public User Accounts Yes No No
Tracking Posts based on geo-location Yes Yes No
Tracking Follower Lists of Public Authors Yes No No
Visible Data – Author Username Yes No No
Visible Data – Author Gender Yes No No
Ability To Collect Historic Data Yes Yes, Limited Yes, Limited (Past 24 hours only)

Highlights from the latest updates this December that apply to Instagram data via applications and data providers:

  1. Only Instagram Business Accounts will have access to Instagram data and are limited to 30 hashtags per authenticated account
  2. Instagram historic data will only be limited to the last 24 hours
  3. Data from Instagram will no longer carry the following –
    1. Time and Date of Posting
    2. Geo-Location of Posts
    3. Author Usernames
    4. Author Gender
  4. Engagement data per post in the form of likes and comment counts will be limited
  5. Business account and account tracking based on @handles is supported

 

WHAT DOES THIS MEAN FOR YOU & HOW CAN YOU MAKE THE MOST OF THESE CHANGES ON 20/TWENTY?

Circus Social understands how paramount it is to still be up to date with your campaign, brands, and competition, as well as be able to get to the metrics that matter the most to you.
We have hence rolled out a few measures that require our clients to provide authentication via 20/Twenty at the earliest and make the most of these new changes.

 

  1. NEED FOR IMMEDIATE BUSINESS ACCOUNT AUTHORIZATION
    Convert your Instagram Account Into a Business Account
    Convert your Instagram Account Into a Business Account. Image credits: constantcontact.com

    Current Instagram data access is restricted to allowing data access only via Business Accounts and for a limited number of 30 hashtags per unique account.
    In order for you to continue to get access to Instagram data and view rich insights on our platform, you will be required to provide authentication on 20/Twenty.

    Why does this need authentication and what does it mean?

    1. In order for data providers like 20/Twenty to continue collecting data from Instagram, 20/Twenty users need to provide verification that they allow 20/Twenty to collect data on behalf of your account for the data that matters most to you.
    2. You will need to ensure that you are an Admin of a Facebook page and an Instagram Business page that are linked together to proceed with the authentication.
    3. 20/Twenty will allow for you to get full coverage of the 30 hashtags from public accounts as per Instagram’s guidelines.
    4. Please note that all authorizations shared do not involve the storing and accessing of any personal information or data.

The more Business Accounts you provide authentication with, the more Instagram data you can access.

 

  1. INSTAGRAM TRACKING – KEEP IT FOCUSED TO YOUR TOP 30 HASHTAGS*

    Choose the top 30 hashtags most relevant to your business to track them.
    Choose the top 30 hashtags most relevant to your business to track them. Image Credits: AllTheRooms.com

With the updated API rules, each unique Instagram Business Account that you provide authorization for, is limited to 30 hashtags for tracking. This is a limit that Instagram has shared to enable a more controlled data-sharing environment.

It poses a few limitations, but also opportunities for brands and Business users to focus on what data truly matters the most.

*However, you can easily change these hashtags every week to ensure you are tracking more at intervals and are not only restricted to a fixed 30 hashtag limit.

To further expand this 30 hashtag list, do authenticate with other unique Business Account pages to get access to more data.

 

  1. CONTINUED SUPPORT & ANALYSIS

    Circus Social's 20/Twenty provides full support for Instagram
    Circus Social’s 20/Twenty provides full support for Instagram

    Although Instagram has applied a few imitations to the hashtags tracking per Business Account, other features such as below are still available in full and can still be easily accessed on 20/Twenty (This is possible as 20/Twenty is an approved Instagram data provider) :

    1. Tracking all owned Instagram Business page content as well as other Brands Business Posts that you can still track based on @handles you share
    2. All engagement metrics for these Instagram posts
    3. Continued analytics and insights for these Instagram posts
    4. Influencers on Instagram you have partnered with if they also share their authentication on 20/Twenty
    5. You can continue to tag, sort and further analyze Instagram data based on keywords on 20/Twenty

 

All in all, Circus Social is all geared to help you make the best of these Instagram updates and stay ahead in all your social tracking needs.

Have questions or want to learn more? Simply get in touch with us HERE or write to us at info@circussocial.com. You can also contact your Account Manager for a speedy response.

 

 

A New Penguin at Circus Social: My Perspective

My name is Durga and I have been working at Circus Social for about 4 months now as an Analyst in the Bangalore office. Prior to Circus Social, I worked as a Social Media Analyst at NTT DATA Services (formerly DELL Services).

Circus Social is growing quickly and has many interesting clients across automotive, insurance, government, financial services and other industries. As an Analyst in the research and social listening team, I conduct research and help uncover insights. This valuable, actionable information is presented in the form of social listening reports for our clients. It is an open working environment, where employee suggestions and ideas are always welcome. So far, it has been a great opportunity to apply my knowledge and improve my skills.

Circus Socials’ social listening tool 20/Twenty is powered by the latest technology and tracks multiple social media and news metrics. 20/Twenty’s powerful data capabilities, combined with a simple user interface helps marketers solve complex business problems.

We have a lot of fun in the Circus Social office and celebrate milestones and special occasions including birthdays.

Team lunches are a regular occurrence! We all have our favorite spots near the office :)
Team lunches are a regular occurrence! We all have our favourite spots near the office 🙂

 

As I was new to Bangalore a few months ago when I joined, the Circus Social team helped me settle in, find a place to stay – and even shared their favourite food spots!

Over the course of the first few weeks, I was taken through various induction programmes, introduced to the team and familiarised with processes.

 

Some of the Circus Social's lady penguins!
Some of the Circus Social’s lady penguins!

 

It has been a great experience working with Circus Social so far and I can’t wait to see what the future holds!