Food, the New Kink: Integrating Food into Your Brand

Food, the New Kink: Integrating Food into Your Brand

The Food Revolution

Did you know that the word food is searched over 4 million times on an average in a month? 4 million. Yes those are right and let us not get into the specific keywords, the number goes into many more millions and you realize that one of the things that netizens around the world are obsessed with is food. It is a driving force for life and it won’t be incorrect to say that it’s a driving force on the internet too.

Appetite for numbers?

Research suggests more than 80 million food photos where posted on social media networks around the world back in 2010. As a matter of fact on an average 520 food photos go up on Instagram every second. You get the drift; people have taken their love for food to the next level. In fact it’s become an important way to socialise with other people. You can see that social media networks like Pinterest and Instagram thrive on such content. Google actually has a ‘Recipe Card template‘ on Google docs.

The quote ‘You are what you eat’ really means a lot more than health in today’s times and the social presence of individuals is linked closely to the places they visit and the food that they eat.

Impact on social media

All these stats and figures have had a impact in the way social media is dished out. Facebook underwent a change of interface to promote visual content sharing on the timeline. It’s a widely known fact that Facebook posts with images have better reach and impact compared to link previews. The acquisition of Instagram was another major step in this direction.  Twitter on the other has made small changes on its interface. Photo attachments appear open by default and there is no need to click the ‘View photo’ option we usually used to see on the site.  Here’s a sample tweet from Telegraph Food:

 

How food can impact your brand?

FoodNetwork.com

FoodNetwork.com is one of the most famous websites in the west related to food. Here’s a jaw-dropping infographic on the numbers it received during Thanksgiving in the US.

 

25 million page views for desserts during November 2011! That’s simply stunning. With greater internet penetration and higher mobile device usage these numbers will surely be going through the roof each year. The figures say it all, there’s an insatiable demand for food content.

Famebox Network

A lot of brands are benefiting greatly by diversifying into the food category. One such example is that of Famebox Network a YouTube Multi-Channel Network in India. They’ve taken the MasterChef concept to the internet and launched what is India’s first online hunt of the best amateur chef called ‘Famebox WebChef’. It’s captured the imagination of many budding chefs and amateurs alike. Even thought the brand is fairly new it has quickly grown to become a YouTube content partner that’s recognizable.

HDFC Bank

Another fantastic example of branching out towards food is that of HDFC Bank. You wouldn’t normally relate banking with a nice warm cup of coffee. A visual of steaming cup of dark brown coffee with crisply toasted coffee beans in the background surely rouse a caffeine urge.

They offer special deals for their customers at certain food outlets across the country. There you go, they’ve hooked you up with a leading café store and some delicious food, the bill for which will be paid using their debit/credit card services. Everybody wins.

Finding your brand connect with food

No matter what service you offer or what product you have, there will always be some food connect you can promote. A lot of brands have grown multi-folds by creating innovative associations across segments. Banks cross promoting cafes, newspaper companies making foray into lifestyle and food journalism, it’s all there for you grab. Sometimes even evoking a relatable food context with your brand can be useful for your brand.  BASF – the chemical company ran a beautiful campaign that talked about the everyday chemistry in our lives, food and work.

The flip-side of this is to not force a connection. Social media is a free flowing and connecting medium where you can’t force an ad down someone’s throat. It’s adding to the flow of social media in a meaningful way and being recognized for it.

Bon appétit!

Social Media Strategies In The Airline Industry

Social Media Strategies In The Airline Industry

Who’s flying in Social Media?

Brands are finally coming to terms with the fact that social media is important and its probably one of the best mediums to interact with them.  This is even more important for the airline industry as they are dealing in a high involvement product- air tickets.

Big Players

Most of the airlines within India have some social media presence to speak of.  Here’s an interesting infographic by Unmetric that talks about the size of community that the major airlines in India manage.

 

Jet Airways:

Jet Airways had the biggest Facebook community in terms of size. 1.1 million Fans! That’s huge by any standard.  As a brand Jet Airways pushes a lot of offers and schemes that they come up with from time to time. While the fan count is impressive, engagement metrics like PTAT aren’t proportional. The page has turned into a customer service extension. Not a good spot to be in. Besides there’s hardly any connect with its users.

https://www.facebook.com/jetairways/posts/10151785708965598

SpiceJet has one of the most extensive operations in India. Their Facebook community is the second largest in size as far as the Indian aviation industry is concerned. They have a good Facebook community page that offers a healthy mix of product information and engagement posts. I particularly liked the album titled Christmas on Board SpiceJet. It’s sweet and relatable, something that a SpiceJet passenger would like to see.

I really appreciate all that Jet Airways and Spice Jet have done but it leads me to that one question that haunts me every day.  How can you stand out with a social media strategy? Let’s accept the fact that social media is an investment by itself. We see that with a good strategy, the return on investment is far greater than any form of advertising can produce. That’s completely excluding the potential it has for the creation of goodwill. That’s where I believe Lufthansa has outplayed its competitors.

What did Lufthansa do?

Lufthansa has been around in the Indian market for quite a while now without ruffling too many feathers.  The airline has lived up to the German reputation of being punctual and delivering well above expectations. But then what’s the point of swimming if you can’t make a splash.

Lufthansa India nailed it on this account by sharing communication that’s meaningful and relatable. Indians have a natural weakness towards Europe and the beauty of the Alps and this has been captured beautifully by Lufthansa.  What’s more is that they’ve made the effort of connecting with people in a way that fascinates imagination.

Let’s sponsor Shivya Nath’s tickets to Germany!

Enter Shivya Nath, a professional traveller from India.  As an airline, it’s very simple for them to sponsor a return-fare ticket to a budding professional traveller. Lufthansa sponsored her trip to Germany during the festive season of Christmas.

https://www.facebook.com/photo.php?v=783286258364084

What did they get from Shivya Nath?

  • Her captive audience (The Shooting Star)
  • Amazing photos from markets in Germany
  • Great video content
  • Tonnes of contest entries
  • Free PR

 If you do the math, it’s really not a bad deal.

How often do you find a user saying ‘WOW’ on branded video content?  It’s a win–win situation for both. Lufthansa rounded up this strategic partnership with a neat little contest called ‘Christmas Hunt in cool Germany’.  Users had to guess the Christmas gifts that Shivya would select from markets across Germany; the people who manage to guess the gifts correctly get entered into a sweepstake for the Grand prize of a free ticket to Germany.

Is Brand-People Connect the Way Forward?

You often find brands trying to muscle their way to good figures by ad spends but such efforts aren\’t sustainable and profitable.  With Facebook limiting the reach of your post it’s even more important that you create a dialogue with people who can see your content, trusting them to share it.  The impact of such campaigns is much greater than the regular contests or sweepstakes that brands usually run.

The tie-up with Shivya Nath is definitely the first of its kind in the airline industry and a big learning step for the likes of Jet Airways & SpiceJet to get real with its audience and think out of the box.

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