Enter the world of social listening and media monitoring with Circus Social. With us, stay on top of the latest social media trends buzz and happenings. Analytics powered by our social listening tool, 20/Twenty – Circus Social.
CIRCUS SOCIAL IS COMING TO THIS YEAR’S MUCH ANTICIPATED ECHELON THAILAND 2017!
The Echelon Thailand 2017 conference is set to attract and engage over 1,500 industry leaders and professionals across Asia Pacific this year as well as feature a plethora of startups, investor groups, punctuated with power-packed events and exciting workshops.
This conference to be held over 2 days, the 15th and 16th of May, will see live speakers and professionals from across APAC, sharing their experiences, business stories, knowledge and insights into their businesses and key topics of interest.
Join us at Echelon Thailand and be a part of this amazing journey and hear about how social media listening can help grow your business! Register today and avail 30% off passes with our exclusive coupon code!
Prerna Pant, our Co-Founder and COO here at Circus Social, will be taking the stage at Echelon Thailand 2017! Voted one of Singapore’s top female entrepreneurs, she will share insights into how to utilize Social Intelligence and how digital analytics is shaping marketing strategy today!
Other Echelon Thailand 2017 Details:
Conference: May 15-16th, 2017 (C asean, Bangkok)
Cyber World Tower, 10th floor, 302 รัช ดา, Huai Khwang, Bangkok 10310, Thailand
After gaining success in their home market, some Chinese brands started to aggressively expand their battlefields to the markets outside China. When trying to penetrate the international market, it goes without saying that a range of ammunition is needed when trying to break through to consumers that don’t know anything about you.
Circus Social was able to equip our clients with a user-friendly and intuitive platform and save the brand owners and marketers a great deal of effort and time. We empowered our China-based clients to obtain real-time business intelligence on overseas markets to achieve success while operating behind the “Great Firewall”.
1. Industry Trend & Hot Topic Monitoring and Analysis:
By monitoring global emerging business trends and topic evolution over time, our China-based client could get a crystal clear picture on past and on-going industry trends as well as the “share of voice” of specific topics across global online and offline media platforms. Analysis on news publications and key industry topics they were covering also helped our client identify the most influential and active news publications covering the topics relevant to them.
2. Competitor Monitoring and Analysis:
It goes without saying that competitor intelligence is critical for strategy formulation, and for key branding and marketing decisions. Circus Social’s analytics and monitoring platform, 20/Twenty, monitored major activity, customer perception, and hot topics relevant on competitors across various time frames, geographies, and channels. Thus keeping our client updated about competitors’ brand mentions, conversation volumes/trends, and key announcements. This was crucial for our client as they wanted global visibility – not only local coverage on themselves and their competitors.
3. Deep Dive Analysis of Media Content Word Cloud
The word cloud generated by Circus Social’s monitoring platform helped our client analyze keywords associated with their brand in global media coverage and also allowed a deep dive into any topic, competitors, products…etc to identify customer’s pain points as well as potential opportunities.
4. A Close-up Analysis of Impactful Stories
In the past, OEM (Original Equipment Manufacturer) and B2B business models used to drive success for Chinese brands in their home market. However, building up a home-grown brand to be one with global awareness, requires local players to embrace innovation, gain a better understanding about their competitors and most importantly adopt a mental shift of focus from key OEM customers to global consumers. Through Circus Social’s detailed analysis and reports, our clients were able to uncover the most impactful stories and hot topics in the industry – and hence dig deeper into the key insights behind the trends. We were able to make recommendations from the data that allowed our client to identify exactly which articles or trends across global media and publications were influencing consumer perceptions, preferences and interests. The summary of impactful coverage also helped our China-based client to quickly capture the essence of each impactful article in each trending category so they could better focus PR efforts to the publications that mattered most.
Get in touch with us to know how Circus Social can be part of your solution when conquering new markets outside your home country!
On the day India’s Prime Minister, Narendra Modi, declared the currency demonetization, the country witnessed a mixed reaction from its people. The very next day, the whole country was in turmoil and rushed to exchange these notes from banks and their ATMs, – only to find that banks and ATMs were struggling to meet these suddenly increased demands. Widespread chaos ensued across the nation and hundreds of thousands of people were adversely affected, most evidently the lower strata including farmers, daily wage earners, middle class and SME’s. Even large corporates were forced to shut operations for multiple days and lay off hundreds of employees. Other incidents representative of the impact of demonetization were the endless long queues of harried, starving and deprived men and women in front of ATMs and banks, once flourishing street stalls and shops, now a deserted scene.
The decision made by PM Modi to demonetize 86% of the notes in circulation was one that was initiated with various interests in mind. The one thing that it has undoubtedly successfully accomplished, is that of the widescale adoption of digital payments technology by Indians of all strata, nationwide.
In the wake of this massive push towards digital payments technology and moving towards a cashless, economy in India- one of our payments solutions clients saw this as a great opportunity to leverage their presence and services. The global payments company sought to identify more growth opportunities for their business and to increase share and adoption of its digital payments solutions. At such an opportune time, in order for it to reach out to this massive audience, it was extremely crucial to identify and understand the voice of public opinion, thoughts and issues surrounding this new loss of currency. An understanding of what the masses felt, what were their pain points and issues, could help the brand provide a solution in the form of its services which at its core was all about going cashless and embracing digital means of payments.
This is where 20/Twenty, our proprietary social intelligence and listening platform, helped the brand achieve insight and clear view into the opinions, thoughts and trends of the consumers moving to digital payments in India. A continued study of competition has also helped the brand keep a close tab on competitors as well as payment wallet solution providers’ activities of interest.
We at Circus Social, leveraged data from 20/Twenty to deliver daily insight reports which informed the brand of key developments and areas of opportunity with the following assessments –
• Consumer sentiments towards demonetization
• Identification of pain points of consumers as well as SME’s
• Tracking various campaign efforts of the government and competitors to learn what worked and resonated
• Tracking daily updates of other e-wallet companies like Paytm, MobiKwik etc.
• Measuring and categorizing different types of consumer engagement
• Identifying key influencers
The client also leveraged our social listening platform to get daily automated alerts when there were key issues being discussed, changes in consumer sentiment as well as growing trends. Alerts were based on keywords and consumer sentiments, when they reached a particular threshold the client received a notification. These e-mail alerts helped our client to be alerted to new and important updates and changes around India’s demonetization fiasco. With the help of 20/Twenty, the team was able to tap into the pulse of the masses and understand their sentiment on the whole demonetization drive.
Here are some of the interesting trends and insights from this crucial period:
• Over a period of two months’ people have understood that downloading an e-wallet app to pay bills is very convenient. Hence, adoption has been quick and easy with people using their e-wallets for to pay almost everything now including mobile bills/recharge, utility bills, cab bookings, movie tickets, etc.
• Post demonetization, e-wallet companies like Paytm, MobiKwik and FreeCharge have seen a huge surge in their daily transactions like never before. Paytm, MobiKwik, FreeCharge have already been in the overdrive to reach out to small traders to commence transactions on their platform. From running full-page ads in newspapers to making their presence felt on TV and digital, Paytm, FreeCharge, MobiKwik etc. are focusing on educating the consumers, expanding their user base and promoting cashless transactions.
• Moreover, since a lot of merchants don’t have card readers for debit/credit transactions, they have started to accept e-wallets as a mode of payment.
• Despite the positive developments post demonetization there still exists a section of people who are unhappy with PM’s decision of currency ban as they are forced to stand in long ques to withdraw their own cash. Also there are shops which still don’t accept any form of e-payment
• Infrastructure still a problem as its unable to cope with demands for new cash. ATMs are constantly out of cash and long queues till the wee hours of the morning persist resulting in severe consequences for consumers with them unable to pay and support their day-to-day consumption.
Whether or not India will benefit from the demonetization drive is still a big question mark but Mr. Modi’s demonetization initiative has definitely been a boon for India’s e-payment providers and they definitely have right future.
The future of e-payment providers:
• The future seems to be extremely strong. Smaller restaurants, vegetable venders are now open to accepting e-wallet payment, some merchants do not accept credit/debit cards but are now accepting e-wallet transactions.
• There has been a constant increase in the number of electronic transactions since demonetization started. Out of the 700 million debit card users in the country, 450 million earlier used the facility only at ATMs. Now, they are swiping cards at PoS (point-of-sale) terminals. This is encouraging for a move to a cashless economy.
• E-wallet transactions are convenient as these are conducted through mobile phones with internet connection.
• This is the time, for Digital Wallet Companies to grow further and be the next way of growth because people are moving towards digital life by accessing internet facility to their life.
So far so positive, but what could hold back this trend?
Having specified the benefits of electronic payment system, it is necessary to mention its drawbacks:
• Restrictions: Each payment system has certain restrictions regarding the maximum amount in the account, the number of transactions per day and the withdrawal amount.
• The risk of being hacked: As more and more people download and figure out how to use mobile wallets such as MobiKwik, FreeCharge or Paytm, there is also increasing concern over the security of transactions on these apps. If one follows the security rules the threat is lesser. Most reputed wallets adhere to all RBI security specifications and also have extra layers of security. However, most wallet apps only require a simple click for its operation. So, if you lose your phone, whoever finds it has control of your wallet. Only thing which may save you is a PIN or fingerprint protection when you send or transfer money. Though all apps are inherently safe, or as safe as your bank account, there are a few things a user has to do to ensure the financial information or money on their phones is not misused.
• The problem of transferring money between different payment systems. Usually the majority of electronic payment systems do not cooperate with each other. In this case, you have to use the services of e-currency exchange, and it can be time-consuming if you still do not have a trusted service for this purpose.
• The lack of anonymity. The information about all the transactions, including the amount, time and recipient are stored in the database of the payment system. And it means the intelligence agency has an access to this information.
• The necessity of Internet access. If Internet connection fails, you cannot get to your online account.
In general, the advantages of electronic payment system outweigh its disadvantages and they have bigger opportunities comparing with ones of traditional wire transfers.
Crisis is a word that all businesses fear. In the good old days – a crisis has to be managed by engaging traditional media and publications from an early onset to minimize the impact on the business’s brand and reputation. However, in today’s digital age – most crisis situations often rear their heads through social media. With the potential to go viral within minutes and attacks coming from sources worldwide, managers should rethink their crisis management strategies and whether their tools are adequate in dealing with them.
Monitoring and tracking social media crises can be a tricky business. Speed is key. By the time it takes to establish a plan and formulate a response, it would often have been too late; social media would have already blown the situation out of proportion. Crisis really tests the management of an organisation and co-ordination within the company. While many companies turn to communication and PR experts to offer insights, why not do it yourself? Circus Social has several tips to share on the 4 phases of managing a crisis.
Pre-Empting a Crisis
Businesses can proactively prepare for a crisis by monitoring specific keywords and discussions online. Particularly on social media, certain keywords would raise alarm bells. For a manufacturing firm, it could be ‘defect’, for a courier delivery service it would be ‘delay’. Regardless, being able to track and monitor the usage of such keywords in relation to your business is vital to stay a step ahead and give you sufficient time to react. This does not mean you have to get your staff to crawl the web 24/7. A smarter way would be to set up alerts that go straight to your inbox when thresholds on certain keyword usage have been reached.
Identify Sources & Channels
So a crisis has occurred, what next? Quick identification of the bearer of bad news is essential to decide the right course of action. While companies develop crisis roadmaps in handling crises, no two crises are the same and require tact in handling. For example, if the majority of your ‘bad press’ is being shared quickly on Twitter amongst influential users with large follower bases – you know you need to spread your holding messages and responses quickly and effectively through the same medium as well. Try and identify influential users (those with high Klout scores) so you can focus your efforts efficiently.
The social sphere is extremely vast with a wide variety of posts. To get through the clutter, there are useful filters to find impactful and viral posts. Impact score of the post indicates the reach of the post (in terms of likes, shares, comments) and the traction score, indicates the virality. Filtering by impact helps you identify the posts that matter the most, both to the public and for your brand. Another useful tool would be an associative word cloud to help spot other related topics that might have been overlooked.
While some experts advocate not taking action and letting the social media storm die down as rapidly as it came, more often than not, it would be wise to acknowledge the issue. If an employee is accused of wrongdoing, or there has been any form of lapses in procedures, some form of accountability and acknowledgement of the issue will pacify the public. Better yet, inform them that investigations are ongoing. You could even win over new fans by providing timely and relevant information, turning a crisis into an opportunity.
Once traction of the negative post dies down, (hopefully) the worst is over. However, it is still important to be accountable to the public and your customers. At this stage, do release the results of your investigations and be sure to implement measures to prevent a repeat crisis. Also, analyse the traction of past posts and identify and thank fans who have been supportive. It would also be a good time to adjust alerts and thresholds based on what has been learned.
Hopefully, these tips will help any manager take charge of future crises on social media. Get in touch with us to know how 20/Twenty can be part of your crisis management solution.
The Circus CommandCentre made a fantastic debut at the Spikes Asia 2016 conference in Singapore.
This is a perfect solution for viewing your key brand KPI’s across displays. We enable the use of powerful realtime visualizations for your brand dashboards and war rooms, building on our core social intelligence platform, 20/Twenty.
What’s it about?
In a nutshell –
A smart display solution for viewing all your important data points
Real-time data feeds display
Powerful visualisations of data all tailor-made to suit your requirements
Seamless integration with your existing dashboards/display solutions
What can you do with it?
Daily social media and news monitoring
Daily brand health & KPI monitoring
Data feed display across devices
Integrate as an additional powerful input to your existing dashboards
So MUCH MORE!
If you would like to book a demo, simply click here and we’ll help you get started.
The state-of-the-art partnership will allow customers to combine the prowess of VSocial and 20/Twenty all on one dashboard
Singapore, 2016-Oct-04 — Circus Social, a leading social data analytics company in Asia, announced today a groundbreaking product integration with Vocanic, Asia’s largest full service social media marketing agency offering customers a full suite of social media management capabilities.
This collaboration allows clients to enjoy the best of Circus Social’s 20/Twenty, a next-generation social intelligence platform, and Vocanic’s VSocial, an enterprise social media marketing suite, all under one roof and on either of platforms.
Customers of both platforms now have the chance to listen to and analyse powerful social and news data through 20/Twenty, and use VSocial’s superior publishing features to publish and manage their social presence.
“We are excited about the opportunities this integration will present to clients,” Shreeniwas Iyer, CEO at Vocanic, said. “This enables clients to enjoy a platform that goes across the social spectrum, including listening, proactivity, publishing, engagement and Social CRM. Circus Social has a wonderful product that greatly compliments the capabilities of VSocial. We are delighted about the prospect of accessing new markets and prospective clients through this partnership with Circus Social.”
Ram Bhamidi, CEO at Circus Social, added: “This partnership is unique because it leverages on the social intelligence and data analytics capabilities of Circus Social as well as the publishing and collaboration features of VSocial. This means we now have joint big data capabilities to create really compelling offers for customers of both companies.”
Some of the innovative new features include a full social CRM capability that allows brands to search for and track their customers in real-time through ‘Listen in Social & Key Opinion Leaders’, store details and interaction histories in the Data Warehouse, and schedule content optimized for them through learnings from the Social & Behavioural Profile Insights tool.
About Circus Social Pte. Ltd
Circus Social is a social data analytics company that specializes in digital & social intelligence and analytics platforms. With offices in Singapore and Bangalore, India, Circus Social offers a full suite of social analytics services, including but not limited to, social media & digital listening and monitoring, analytics and reporting, and social intelligence and predictive technology.
Our solutions include:
20/Twenty: 20/Twenty is the world’s most comprehensive social intelligence platform that helps marketers make better business decisions by collecting, augmenting and integrating social, online, offline and premium News with Dow Jones Factiva, on one easy-to-use platform.
Beacon: our proprietary predictive algorithm that allows brands to spot and predict crises, leads and queries.
Vocanic, founded in 2005, is Asia’s leading business focused on Social Media. With capabilities in Strategy, Digital Solutions and Creative, Singapore headquartered Vocanic has offices in Bangkok, Kuala Lumpur, and Jakarta. Operating under the GroupM umbrella, Vocanic can roll out regional programs with on the ground support for each major market.
VOCANIC supports clients to develop and implement strategies that deliver measurable business benefits. Offering services in Social Media Asset Management, Social CRM and Social Media Crisis Management, VOCANIC develops custom branded content designed especially for the social era.
Everyone loves a proactive team. The dream team that always volunteers, is up to try new things and one that uses intuition to sense a crash-and-burn situation.
We wondered why no listening tools out there in the market today offer the same type of ‘pro-active’ features we look for in everyday life?
So we spoke with dozens of marketers to discuss the concept of the world’s first ‘pro-active and pre-emptive’ platform- and they loved the idea!
We also spoke with them about how contingencies are dealt with currently – and how when most crisis situations hit, they are usually followed by chaos and impulsive, panicky decisions.
Share of voice is suddenly monitored,
Sentiment is tracked closely,
Detractors are added to watch lists,
Holding statements are prepared,
And suddenly, a command center has sprung up to help ‘manage’ a situation..…but all of this happens ‘after’.
A lot of the time (but not always), brands, comms teams and agencies are already aware of ’situations’ that could ‘take a turn for the worse’. In these instances more than others, the power of getting a warning and already being prepared has never been easier.
As a result, one of the new features on our platform is the Alerts functionality.
Alerts allows you to customize what matters to you – not just as a whole for your team, but also for you as an individual.
We send our clients ‘signals’ that allow them to be notified of what matters to them, as soon as it happens – without having to log in after you’ve been notified by your boss/ your friend/ a journalist.
Hosting an event? Set up an alert for increases in share of voice- and work with your teams to ensure it stays high.
Heard there was a packaging problem at the factory? Set up a keyword alert for the factory name, location and product details – and have your communications and digital team ready with a holding statement.
Have a feeling that your new brand logo may not be so well-received? Set up an alert to notify you of any changes in sentiment for your topic/ brand – and then respond to how your consumers feel.
We’ve tried to make it easier for brands to be on top of ‘potential’ situations.
This is why we are the world’s first pro-active social media monitoring and insights platform. You set up alerts to reach you in your inbox without having to log in. And once you do need to – simply click on the link and go deeper from your mobile, your tablet or your desktop.
20/Twenty – brings you pro-active perfect vision. Because being passive never really got anyone to where they needed to go.
Get in touch
Prerna Pant: prerna dot pant at circussocial.com
Before we started building 20/Twenty, we interviewed over a 100 marketing and social media managers who were users of different listening platforms. We found a very interesting thread running through the experiences most marketers had with Listening Platforms.
Stage 1: Encounter aggressive sales pitch
Stage 2: Sign up
Stage 3: Struggle through set up
Stage 4: It’s ready to use!
Stage 5: Hmm…it’s too complicated.
Stage 6: Give it to the intern / account executive.
Stage 7: Ignore the PDF reports that the intern / exec emails once a week.
With this learning in mind, we vowed to build something that is super intuitive and easy to use. Our clients believe we have succeeded in doing so! Find out more here.
Please get in touch for a free demo – and save your intern’s life!
Good listening skills are essential in life – but also in Marketing!
Good marketers have been listening to their consumers and audiences in many different ways for decades – through surveys, focus groups, research panels and so much more. In most of these situations, the consumer is aware that they are the ‘target’ of the marketer’s interest.
However – the majority of your consumers are actually having conversations about your brand when they aren’t ‘selected’ to play a role in your market research. This results in billions of public (and some private) discussions and posts that are accessible to marketers- in real-time!
Interested in unlocking this valuable data? We certainly were. So we developed the best social intelligence platform available in the market today, 20/Twenty.
Let me talk you through a few key applications of 20/Twenty:
Social and News monitoring and research: Track conversations and news, set-up alerts, generate insights, monitor your competitors. Download everything you want to.
Crisis Management and Prevention: pre-emptive alerts coupled with predictive warnings from Beacon will help you prevent an incident from becoming a crisis – but if it does, use the Collaboration features to alert your colleagues and hash out a strategy.
Competitive Intelligence: Track and monitor updates from all your competitors’ official brand platforms – sortable in multiple ways – in one place. Like something you see? Use it to create a ‘Spark’ on the platform and share it with your marketing or agency team. Do the same for your own brand across multiple markets too.
Customer Service: Spot someone in need of help? Allocate tasks easily and effectively using 20/Twenty.
Product Pricing decisions: Find out exactly how your audience feels about your pricing change. Use this information as inputs for pricing and promotion decisions.
Product Features decisions: You introduced a new product feature – but your audience doesn’t exactly agree – wait till you see raw feedback in real-time on the platform. Use it to make quick changes and set things rights!
Media Planning: Want to check the impact of the new ad campaign you launched on Twitter? See if there is a change in the volume or sentiment of conversations around your brand or campaign. Use our Channel Analysis tool to analyse and influence your media spend strategy.
Message crafting: Craft your messaging based on what your audiences thinks about you, your competitors and what they are already engaging with on social.
Content Creation: The platform also has a content discovery section. Find out what is trending in areas and categories that are important to you – and use it to get inspired.
Influencer Discovery: Find out who is driving conversations around the topics that you are interested in. Follow them on multiple platforms and track what drives them.
Lead Generation: Listening is not just about getting alerted about potential crisis situations or understanding the audience – you can also use the same principles to unearth potential business and collaboration opportunities.
Campaign Tracking and Optimization: Just launched a campaign and want to check how it is performing? Monitor channels, keywords, hashtags, influencers, responses – all in real-time!
Gone are the days when you thought the only way to register your complaint against a brand or a product is to dial that ever-busy customer care support. As brands increasingly use social media as a marketing tool, many young customers are also finding the platform an effective way to voice their woes. In an ebook by Microsoft Dynamics CRM, LinkedIn’s Senior Content Marketing and Social Media Manager Jason A. Miller perfectly describes social as a “telephone which can turn into a microphone.” He said,”The voice of the customers are becoming bigger and louder.” Hence, it is no surprise why some of the brands are now heavily investing a lot of their time on social networking sites to engage with customers and listening to their audience.
We chose three such brands who actively listen to their social community to improve their services or make visible changes to their products based on the needs of their customers.
Microsoft’s Xbox One case stands out fresh when we talk about the power of listening to feedback on social media, also better known as social listening. When the gaming console was revealed in May last year, the company faced severe backlash on Twitter and Facebook. Gamers were particularly upset with the idea of connecting the console to the internet once every 24 hours. Many took it to their social pages to vent their anger against the new changes. Some went as far as threatening to change their loyalty and adopt Sony’s PS4 console. Microsoft had to finally give in to their demands as the liability of not listening to the customers became high. Soon, Microsoft scrapped the new policy, retained some of its old features and implemented changes as desired by their customers.
Fans show their excitement after Microsoft changed their policies to use Xbox One after they were bombarded with angry messages on their Facebook page.
Starbucks has consistently been listed among the most engaging brands on social by many social media enthusiasts and outlets. A look into their Twitter handles and Facebook page will tell you so. With over 6 million followers on Twitter, it constantly seeks ideas, listens to suggestions and closely monitors its services through feedback from its social community. In fact, they have a separate twitter handle @MyStarbucksIdea dedicated only to hear out customers\’ suggestions. Their responses to tweets and posts are direct, quick and at most times, they nonchalantly apologizes to disgruntled customers. Whether it\’s that complaint of serving stale milk or a follower\’s suggestion to provide non-dairy milk in their stores, Starbucks responds to each one of them giving assurance to incorporate suggestions or fix their complaints.
Jetblue’s marketing strategy has always been heavily digital ever since its existence. This California-based airliner is much ahead the race on how to use the social media pages to its best. Their online conversations are prompt, real and interactive, and is evident they try shaping their services taking into account feedback from customers. Tweets and Facebook post on flight delays, bad customer service or suggestions are all taken care with a tinge of fun and a lot of warmth.
Here’s how you benefit by listening to customers on social media:
1. Build Relationships
Social media allows brands to forge a more personalised relationship with customers than what a traditional media can offer. By being a keen listener and responsive to customers, brands can make them feel valued. According to a study by J.D. Power and Associates, about 65 percent of customers expect companies to reply to them if spoken directly via social media. Hence, responding to feedback can show a brand’s transparency and willingness to take responsibilities. This will go a long way in retaining loyal customers
2. Gives Brand a Personality
Discussions on social networks spread far and wide. Issues get magnified and louder, and if not tracked on time brands can run into the risk of a public disaster. Studies have shown that consumers who get quick and effective response are more likely to recommend to others than those who were not responded. Further, a special advantage of addressing feedback on social media is that it allows you to customise your response, make it more human, fun and real than just being a corporate entity. It gives a face and personality to the brand.
3. Garner Product Insights and Tap into New Markets
Keeping a close tap on what customers say on socials can give a good insight into how brands can improve their products and services. It gives ideas and first hand inputs on how a firm should proceed further in its strategies, what to end and what to start. As JetBlue\’s Senior Vice President (Commercial) Marty St. George puts it in an interview “I spent a lot of money and waited a long time to get feedback via traditional market research. Now I’m getting instantaneous feedback. To me, that was the power of it.”
Get Your Feedback App
So if you have been using social media as a one-way road to reach out to the customers, it\’s time to change the game. Make it a platform for two-way communication between your brand and its fans. To make your work easier, Circus Socials’ plug and play apps have specially designed feedback apps.
The dashboard provides a view of all the apps designed by Circus Social. It’s got the Feedback apps too.
Simple view dashboard
These apps can be customized and used for your businesses. It has different themes from which one can choose according to what suits best. It can be incorporated smoothly with your Facebook pages or your website. So go ahead and explore your customers. Time to listen to them.